Book Image

JIRA Essentials

By : Patrick Li
Book Image

JIRA Essentials

By: Patrick Li

Overview of this book

Table of Contents (18 chapters)
JIRA Essentials Third Edition
Credits
About the Author
About the Reviewers
www.PacktPub.com
Preface
Index

Summary


In this chapter, we learned how to use JIRA Service Desk to transform JIRA into a powerful service desk solution. The JIRA Service Desk add-on is built based on many of JIRA's out-of-the-box features, such as workflow engine and search query (JQL), and provides a brand new user interface to remove the friction caused by the old JIRA interface. This makes the overall experience a lot more pleasant for the customers.

In the next chapter, we will look at another add-on called JIRA Agile, to help you run projects the agile way.