In this chapter, we looked at how JIRA can be customized to adapt to your organization. At the heart of this powerful feature is a robust workflow system that allows you to model JIRA workflows based on existing business processes. We also looked at the various components within a workflow, how to perform validations, and how post processing provides a level of process automation.

In the next chapter, we will look at how we can combine the power of workflow and its event-driven system to facilitate communication through JIRA notifications and the e-mail system.