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JIRA Essentials

By : Patrick Li
Book Image

JIRA Essentials

By: Patrick Li

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JIRA Essentials
Patrick Li
Apr, 2015 | 390 pages
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Table of Contents (18 chapters)
JIRA Essentials Third Edition
JIRA Essentials Third Edition
Credits
Credits
About the Author
About the Author
About the Reviewers
About the Reviewers
www.PacktPub.com
www.PacktPub.com
Preface
Preface
Free Chapter
1
Getting Started with JIRA
Getting Started with JIRA
The JIRA architecture
System requirements
Installation options
Installing and configuring JIRA
Post-installation configurations
Summary
2
Project Management
Project Management
The JIRA hierarchy
Project permissions
Creating projects
Importing data into JIRA
Project user interfaces
Project Browser
Project Administration
The Help Desk project
Summary
3
Issue Management
Issue Management
Understanding issues
JIRA issue summary
Working with issues
Issue linking
Issue cloning
Time tracking
Issues and comments
Attachments
Issue types and subtasks
Issue priorities
The help desk project
Summary
4
Field Management
Field Management
Built-in fields
Custom fields
Field configuration
Field configuration scheme
The Help Desk project
Summary
5
Screen Management
Screen Management
JIRA and screens
Working with screens
Working with screen schemes
Issue type screen scheme
The Help Desk project
Summary
6
Workflows and Business Processes
Workflows and Business Processes
Mapping business processes
Understanding workflows
Workflow schemes
Extending workflow with workflow add-ons
The Help Desk project
Summary
7
E-mails and Notifications
E-mails and Notifications
JIRA and e-mail
Mail servers
Working with outgoing mails
Mail queues
Manually sending e-mails
Events
Notifications
The notification scheme
Troubleshooting notifications
Incoming e-mails
The Help Desk project
Summary
8
Securing JIRA
Securing JIRA
User directories
Users
Groups
Project roles
JIRA permissions hierarchy
Troubleshooting permissions
Workflow security
The Help Desk project
Summary
9
Searching, Reporting, and Analysis
Searching, Reporting, and Analysis
Search interface and options in JIRA
Filters
Reports
The Help Desk project
Summary
10
JIRA Service Desk
JIRA Service Desk
Introducing JIRA Service Desk
Service desk users
Request types
Service-level agreement
Queues
Creating knowledge base articles
Summary
11
Advanced Features
Advanced Features
JIRA Agile
Issue collector
Summary
Index
Index

Working with outgoing mails

Like many settings in JIRA, you need to be a JIRA system administrator (the user created during the initial setup is a system administrator) to configure mail server details. Perform the following steps to manage the outgoing mail server:

  1. Log in to JIRA as a JIRA administrator.

  2. Browse to the JIRA administration console.

  3. Select the System tab and then the Outgoing Mail option. This will bring up the Outgoing Mail page:

Note

You can have only one outgoing mail server in JIRA.

Adding an outgoing mail server

There are two ways of adding an outgoing mail server in JIRA; both options have some common configuration parameters that you will need to fill in. The following table shows those parameters:

Field

Description

Name

This specifies a name for the mail server.

Description

This specifies a brief description for the mail server.

From address

This specifies an e-mail address that outgoing e-mails will appear to have come from.

Email prefix

This specifies a prefix...

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