Book Image

Redmine Cookbook

By : Shamasis Bhattacharya
Book Image

Redmine Cookbook

By: Shamasis Bhattacharya

Overview of this book

In a variety of online project management tools, Redmine markets itself as offering flexibility. Choosing the right management tool can mean the difference between the success and failure of a project. Flexible project management tools bend themselves to fit your needs, whether that’s communication regarding a simple project, or collaboration, or more complex project methodology such as SCRUM, or an issue-code relationship, or the need of different methodology for your project. Whether you are project manager or system administrator, this book provides valuable recipes to get the best possible performance out of your team, organization, infrastructure, and Redmine itself. Through a series of carefully crafted recipes covering the nitty-gritty of Redmine, you’ll be guided through the installation of Redmine, as well as how to fine-tune and customize your Redmine installation. Finally, we walk you through integrating Redmine with other softwares and databases like Tortoise SVN and Visual Studio and troubleshooting Redmine.
Table of Contents (17 chapters)
Redmine Cookbook
Credits
About the Author
About the Reviewer
www.PacktPub.com
Preface
Index

Redmine and SLA


SLA stands for Service Level Agreement and it can play a significant role in service-oriented business. It is not mandatory or required for a business to function, but using this can bring intangible value to the organization, help establish good work routines, and increase productivity and company's results as time goes by, projecting also positively on the overall company's wellbeing.

Getting ready

SLAs are agreements, sometimes they can become a part of the contract with your clients, but they should not be treated as a tool of enforcement, but rather as a good will and practice from your side to meet client's requests on an agreed level. So in this sense, prepare SLAs that are going to be used with Redmine.

How to do it…

Redmine does not have all the built-in functionalities required for SLA. Some of the SLA requirements can be achieved through custom fields, and they can even be mandatory when entering an issue. However, Redmine lacks some important functionality, such as...