Book Image

JIRA 7 Administration Cookbook - Second Edition

By : Patrick Li
Book Image

JIRA 7 Administration Cookbook - Second Edition

By: Patrick Li

Overview of this book

JIRA 7 Administration Cookbook, Second Edition covers all the new major features that provide better prioritizing capabilities, enhanced visibility, and the ability to customize JIRA application to meet your needs. We start by upgrading your existing JIRA instance and working through tasks you can perform at the server level to better maintain it. We then delve deep into adapting JIRA to your organization's needs, starting with the visual elements of setting up custom forms to capturing important data with custom fields and screens, and moving on to ensuring data integrity through defining field behaviors. You'll gain insights into JIRA's e-mail capabilities, including managing outgoing e-mail rules and processing incoming e-mails for automated issue creation. The book contains tips and tricks that will make things easier for you as administrators, such as running scripts to automate tasks, getting easy access to logs, and working with tools to troubleshoot problems. The book concludes with a chapter on JIRA Service Desk, which will enable you to set up and customize your own support portal, work with internal teams to solve problems, and achieve optimized services with SLA.
Table of Contents (15 chapters)
JIRA 7 Administration Cookbook - Second Edition
Credits
About the Author
About the Reviewer
www.PacktPub.com
Preface

Adding help tips to custom fields


Users who are new to JIRA often find it confusing when it comes to filling in fields, especially custom fields. So it is for you as the administrator to provide useful tips and descriptions to explain what some of the fields are for.

In this recipe, we will be adding a help icon to a customer field that we have called Team. You can apply this recipe to any custom fields you have in your JIRA.

How to do it...

Proceed with the following steps to add help tips to a custom field:

  1. Log in to JIRA as a JIRA administrator.

  2. Navigate to Administration | Issues | Custom Fields.

  3. Click on the Edit link for the custom field.

  4. Enter the following HTML snippet into the Description text box, and click on Update. You might want to substitute the href value to a real page containing help text:

            Need help to work out assignment? 
            <a class="help-lnk" href="/secure
            /ShowConstantsHelp.jspa?decorator=popup#Teams" 
            
            data-helplink="local" target=...