Book Image

JIRA 7 Administration Cookbook - Second Edition

By : Patrick Li
Book Image

JIRA 7 Administration Cookbook - Second Edition

By: Patrick Li

Overview of this book

JIRA 7 Administration Cookbook, Second Edition covers all the new major features that provide better prioritizing capabilities, enhanced visibility, and the ability to customize JIRA application to meet your needs. We start by upgrading your existing JIRA instance and working through tasks you can perform at the server level to better maintain it. We then delve deep into adapting JIRA to your organization's needs, starting with the visual elements of setting up custom forms to capturing important data with custom fields and screens, and moving on to ensuring data integrity through defining field behaviors. You'll gain insights into JIRA's e-mail capabilities, including managing outgoing e-mail rules and processing incoming e-mails for automated issue creation. The book contains tips and tricks that will make things easier for you as administrators, such as running scripts to automate tasks, getting easy access to logs, and working with tools to troubleshoot problems. The book concludes with a chapter on JIRA Service Desk, which will enable you to set up and customize your own support portal, work with internal teams to solve problems, and achieve optimized services with SLA.
Table of Contents (15 chapters)
JIRA 7 Administration Cookbook - Second Edition
Credits
About the Author
About the Reviewer
www.PacktPub.com
Preface

Introduction


Workflows are one of the core and most powerful features in JIRA. They control how issues in JIRA move from one stage to another as they are being worked on, often passing from one assignee to another. For this reason, workflows can be thought of as the life cycle of issues.

Unlike many other systems, JIRA allows you to create your own workflows to resemble the work processes you may already have in your organization. This is a good example of how JIRA is able to adapt to your needs without having you to change the way you work.

In this chapter, we will learn not only about how to create workflows with the new workflow designer, but also how to use workflow components, such as conditions and validators, to add additional behavior to your workflows. We will also look at the many different add-ons that are available to expand the possibilities of what you can do with workflows.