Book Image

JIRA 7 Administration Cookbook - Second Edition

By : Patrick Li
Book Image

JIRA 7 Administration Cookbook - Second Edition

By: Patrick Li

Overview of this book

JIRA 7 Administration Cookbook, Second Edition covers all the new major features that provide better prioritizing capabilities, enhanced visibility, and the ability to customize JIRA application to meet your needs. We start by upgrading your existing JIRA instance and working through tasks you can perform at the server level to better maintain it. We then delve deep into adapting JIRA to your organization's needs, starting with the visual elements of setting up custom forms to capturing important data with custom fields and screens, and moving on to ensuring data integrity through defining field behaviors. You'll gain insights into JIRA's e-mail capabilities, including managing outgoing e-mail rules and processing incoming e-mails for automated issue creation. The book contains tips and tricks that will make things easier for you as administrators, such as running scripts to automate tasks, getting easy access to logs, and working with tools to troubleshoot problems. The book concludes with a chapter on JIRA Service Desk, which will enable you to set up and customize your own support portal, work with internal teams to solve problems, and achieve optimized services with SLA.
Table of Contents (15 chapters)
JIRA 7 Administration Cookbook - Second Edition
Credits
About the Author
About the Reviewer
www.PacktPub.com
Preface

Preventing issue updates in selected statuses


By default, when an issue is in the Closed status, it cannot be updated. It is a good practice to make issues read-only when they are in a status that signifies logical completion.

In this recipe, we will make sure that, when an issue is moved to the Frozen status, it can no longer be updated until it is moved back to the Open status.

How to do it...

Perform the following steps to make an issue read-only when it is in the Frozen status:

  1. Select and edit the workflow to update.

  2. Select the Frozen workflow step.

  3. Click on the Properties link from the panel on the right-hand side.

  4. Enter jira.issue.editable for Property Name and the value false into Property Value, and click on Add.

  5. Click on Publish Draft to apply the change.