Book Image

JIRA 7 Administration Cookbook - Second Edition

By : Patrick Li
Book Image

JIRA 7 Administration Cookbook - Second Edition

By: Patrick Li

Overview of this book

JIRA 7 Administration Cookbook, Second Edition covers all the new major features that provide better prioritizing capabilities, enhanced visibility, and the ability to customize JIRA application to meet your needs. We start by upgrading your existing JIRA instance and working through tasks you can perform at the server level to better maintain it. We then delve deep into adapting JIRA to your organization's needs, starting with the visual elements of setting up custom forms to capturing important data with custom fields and screens, and moving on to ensuring data integrity through defining field behaviors. You'll gain insights into JIRA's e-mail capabilities, including managing outgoing e-mail rules and processing incoming e-mails for automated issue creation. The book contains tips and tricks that will make things easier for you as administrators, such as running scripts to automate tasks, getting easy access to logs, and working with tools to troubleshoot problems. The book concludes with a chapter on JIRA Service Desk, which will enable you to set up and customize your own support portal, work with internal teams to solve problems, and achieve optimized services with SLA.
Table of Contents (15 chapters)
JIRA 7 Administration Cookbook - Second Edition
Credits
About the Author
About the Reviewer
www.PacktPub.com
Preface

Introduction


E-mail is one of the most important communication tools in the world. It is a technology that people are familiar with, and has the least amount of resistance in regard to adoption. Therefore, e-mail integration has become one of the key features for any system today. Help desk systems, CRMs, and even document management systems all need to be able to both send and receive e-mails. So, it is not surprising that JIRA comes with a full list of e-mail integration features out of the box.

In this chapter, we will learn how to configure JIRA to send out e-mail notifications every time someone makes a change to issues, set up notification rules to manage e-mail recipients, and create mail templates to customize e-mail content. We will also look at how JIRA can process e-mails and create issues automatically, saving us the effort of manual data entry.