Book Image

JIRA 7 Administration Cookbook - Second Edition

By : Patrick Li
Book Image

JIRA 7 Administration Cookbook - Second Edition

By: Patrick Li

Overview of this book

JIRA 7 Administration Cookbook, Second Edition covers all the new major features that provide better prioritizing capabilities, enhanced visibility, and the ability to customize JIRA application to meet your needs. We start by upgrading your existing JIRA instance and working through tasks you can perform at the server level to better maintain it. We then delve deep into adapting JIRA to your organization's needs, starting with the visual elements of setting up custom forms to capturing important data with custom fields and screens, and moving on to ensuring data integrity through defining field behaviors. You'll gain insights into JIRA's e-mail capabilities, including managing outgoing e-mail rules and processing incoming e-mails for automated issue creation. The book contains tips and tricks that will make things easier for you as administrators, such as running scripts to automate tasks, getting easy access to logs, and working with tools to troubleshoot problems. The book concludes with a chapter on JIRA Service Desk, which will enable you to set up and customize your own support portal, work with internal teams to solve problems, and achieve optimized services with SLA.
Table of Contents (15 chapters)
JIRA 7 Administration Cookbook - Second Edition
Credits
About the Author
About the Reviewer
www.PacktPub.com
Preface

Setting up an outgoing mail server


In this recipe, we will look at how to set up an outgoing mail server in JIRA that can be used to send direct e-mails to users, or automated notifications for changes to issues.

How to do it...

Proceed with the following steps to set up an outgoing mail server:

  1. Log in to JIRA as a JIRA administrator.

  2. Navigate to Administration | System | Outgoing Mail.

  3. Click on the Configure new SMTP mail server button.

  4. Set a name for the mail server; for example, you can use the mail server's hostname.

  5. Select the From address field that will be used when users receive an e-mail from JIRA.

  6. Provide an Email prefix value, which will be added to every e-mail's subject; for example, you can use [JIRA] to let users know it is coming from JIRA.

  7. Select whether you will be using a custom SMTP server or one of either Gmail or Yahoo! mail. If you are using Gmail or Yahoo!, make sure you select the corresponding option and provide the access credentials. If you are using a custom SMTP server...