In this chapter, you learned how to customize the look and feel of JIRA by inserting custom CSS codes. We also modified the behavior of HTML elements of the JIRA interface using JavaScript to show/hide JIRA fields based on the selection made by the user, of a specific value from a selectable list. Finally, we explored Velocity templates and how to modify the displayed content. We also discussed how to insert custom field values in e-mails.
In the next chapter, we will discuss JIRA Service Desk, which has become the most popular way to cater to your customer support requests. Service Desk is now a separate application, which can either be installed as a standalone application or as an application along with JIRA Core. Service Desk comes with inbuilt configurations that are standard to any support project.