Book Image

Fixing Bad UX Designs

By : Lisandra Maioli
Book Image

Fixing Bad UX Designs

By: Lisandra Maioli

Overview of this book

Have your web applications been experiencing more hits and less conversions? Are bad designs consuming your time and money? This book is the answer to these problems. With intuitive case studies, you’ll learn to simplify, fix, and enhance some common, real-world application designs. You’ll look at the common issues of simplicity, navigation, appearance, maintenance, and many more. The challenge that most UX designers face is to ensure that the UX is user-friendly. In this book, we address this with individual case studies starting with some common UX applications and then move on to complex applications. Each case study will help you understand the issues faced by a bad UX and teach you to break it down and fix these problems. As we progress, you’ll learn about the information architecture, usability testing, iteration, UX refactoring, and many other related features with the help of various case studies. You’ll also learn some interesting UX design tools with the projects covered in the book. By the end of the book, you’ll be armed with the knowledge to fix bad UX designs and to ensure great customer satisfaction for your applications.
Table of Contents (14 chapters)

How to improve ATMs


Since ATM machines appeared on the streets about 50 years ago, their basic function has hardly changed. However, to attract a younger audience and save money, banks have updated not only their ATMs, but also the meaning of the word bank.

Finally, the banks have started offering features, such as videos, touch screen, custom applications, and menus, that we have seen in smartphones for some time. There are products for the new generation who do not want to go to a physical bank and prefer to use technology services with the aid of technology. However, there is still space for improvements.

A survey by ACI Worldwide and YouGov with more than 8,000 consumers around the world found that people are looking for easier, more intuitive, and secure ways to access their accounts. In all, 43% of consumers in Italy, 38% in Spain, and 28% in the US want ATMs to offer better and safer forms of authentication. They also stressed that they would like to see more detailed information about...