Book Image

Voicebot and Chatbot Design

By : Rachel Batish
Book Image

Voicebot and Chatbot Design

By: Rachel Batish

Overview of this book

We are entering the age of conversational interfaces, where we will interact with AI bots using chat and voice. But how do we create a good conversation? How do we design and build voicebots and chatbots that can carry successful conversations in in the real world? In this book, Rachel Batish introduces us to the world of conversational applications, bots and AI. You’ll discover how - with little technical knowledge - you can build successful and meaningful conversational UIs. You’ll find detailed guidance on how to build and deploy bots on the leading conversational platforms, including Amazon Alexa, Google Home, and Facebook Messenger. You’ll then learn key design aspects for building conversational UIs that will really succeed and shine in front of humans. You’ll discover how your AI bots can become part of a meaningful conversation with humans, using techniques such as persona shaping, and tone analysis. For successful bots in the real world, you’ll explore important use-cases and examples where humans interact with bots. With examples across finance, travel, and e-commerce, you’ll see how you can create successful conversational UIs in any sector. Expand your horizons further as Rachel shares with you her insights into cutting-edge voicebot and chatbot technologies, and how the future might unfold. Join in right now and start building successful, high impact bots!
Table of Contents (16 chapters)
Voicebot and Chatbot Design
Contributors
Preface
Other Book You May Enjoy
Index

How to build great conversational applications


While it's easy to say what not to do, I tried to include as many positive examples as possible in the book, focusing also on what we should do when we build our conversational applications and continue to maintain them. Chapter 3, Building a Killer Conversational App. described in more detail what is needed to build a "killer app," both from a technical point of view and from a UX one.

As mentioned previously, conversational UI is an extremely new field in computing and it is also extremely dynamic. Therefore, some things that weren't available just a few months back are now an integral part of each solution (for example, the option to choose between different voices, the ability to build contextual interactions, and coming back to a user if the bot has learned a new function or information on Amazon Alexa). You have to make sure to keep yourself informed and aware of those changes and progress, if you want to achieve the best results for you...