Making bots seem more human is the ultimate goal when trying to create them. With the goal of making them equivalent to humans, or for them to even replace humans for some of our daily tasks, expectations are high, which inevitably leads to some great disappointments. However, as we re-approach this new paradigm, we can understand that a lot can be achieved, even if with tiny steps.
In this chapter, we touched upon a bot's humanization process and its two necessities:
Contextual interaction
Emotional intelligence
Although not an easy task, building a bot while combining the two will ensure a successful experience for our users and a great learning experience for us, as the bot's owners.
Understanding contextuality is tough work even for humans, however, it is the key to creating a meaningful automated solution that can be expanded to even more use cases and opportunities. A bot that isn't capable of analyzing context will not survive long and will end up causing more damage than good...