Book Image

Voicebot and Chatbot Design

By : Rachel Batish
Book Image

Voicebot and Chatbot Design

By: Rachel Batish

Overview of this book

We are entering the age of conversational interfaces, where we will interact with AI bots using chat and voice. But how do we create a good conversation? How do we design and build voicebots and chatbots that can carry successful conversations in in the real world? In this book, Rachel Batish introduces us to the world of conversational applications, bots and AI. You’ll discover how - with little technical knowledge - you can build successful and meaningful conversational UIs. You’ll find detailed guidance on how to build and deploy bots on the leading conversational platforms, including Amazon Alexa, Google Home, and Facebook Messenger. You’ll then learn key design aspects for building conversational UIs that will really succeed and shine in front of humans. You’ll discover how your AI bots can become part of a meaningful conversation with humans, using techniques such as persona shaping, and tone analysis. For successful bots in the real world, you’ll explore important use-cases and examples where humans interact with bots. With examples across finance, travel, and e-commerce, you’ll see how you can create successful conversational UIs in any sector. Expand your horizons further as Rachel shares with you her insights into cutting-edge voicebot and chatbot technologies, and how the future might unfold. Join in right now and start building successful, high impact bots!
Table of Contents (16 chapters)
Voicebot and Chatbot Design
Contributors
Preface
Other Book You May Enjoy
Index

Summary


Conversational chat and voice interactions are starting to play a part in our everyday lives. Use cases from different industries resemble each other in their flow and business logic, and I believe that we can agree that, to some extent, our experience of building a banking bot can serve us when building a travel bot and many other vertical-related bots.

In this chapter, we learned that focusing on the right use cases, and combining them with a conversational user experience, is crucial for the success of a chatbot or voicebot. Looking into the various implementation methods in the financial sector, we also saw that the deployment focus still circles around the in-app experience, and not necessarily on leveraging external devices and mediums.

Larger companies continue to invest many resources and efforts into developing and bringing proprietary AI-conversational solutions to the market. The focus is on self-learning solutions that understand users and react to them in the same way...