Book Image

CompTIA Project+ Certification Guide

By : J. Ashley Hunt
Book Image

CompTIA Project+ Certification Guide

By: J. Ashley Hunt

Overview of this book

The CompTIA Project+ exam is designed for IT professionals who want to improve their career trajectory by gaining certification in project management specific to their industry. This guide covers everything necessary to pass the current iteration of the Project+ PK0-004 exam. The CompTIA Project+ Certification Guide starts by covering project initiation best practices, including an understanding of organizational structures, team roles, and responsibilities. You’ll then study best practices for developing a project charter and the scope of work to produce deliverables necessary to obtain formal approval of the end result. The ability to monitor your project work and make changes as necessary to bring performance back in line with the plan is the difference between a successful and unsuccessful project. The concluding chapters of the book provide best practices to help keep an eye on your projects and close them out successfully. The guide also includes practice questions created to mirror the exam experience and help solidify your understanding of core project management concepts. By the end of this book, you will be able to develop creative solutions for complex issues faced in project management.
Table of Contents (13 chapters)

Conflict resolution

Conflict isn’t about if, it’s about when. Remember, all teams go through storming and even though most conflict will be considered functional conflict, there could be some dysfunctional conflict going on as well. Much like I couldn't tell you how to motivate your team of individuals specifically, nor can I give you exact resolutions for conflict on your unique team. The only way to address conflict-resolution is by presenting categories of strategies and which work better than the others.

Certainly, we would love it if every conflict was resolved in a solution-oriented manner where everyone walks away happy, but that is rarely the case.

What would you say is the number one cause of conflict on your team?

  • Lack of communication?
  • Personality issues?
  • Unclear expectations?
  • Work styles and habits?
  • Being behind schedule or over budget?
  • Lack of...