The skill of developing our awareness also lets us focus our intention. To be able to act with intention, you must have a clear idea of what you are trying to achieve and why you are trying to achieve it. By maintaining awareness of a clear direction for yourself and your team, you know what to do, even in a crisis.
We all know what a day looks like when our intentions go wrong of course. You arrive at work, and as you walk in the door, one of the support team grabs you about a production outage. You scramble to give them a good answer but before you can do that, your manager calls you into a meeting about the problem. You spend the entire day pinballing from one problem to the next, never being able to settle or concentrate on anything. You find yourself saying yes to things you shouldn't and no to things you should. It takes you days to sort out the...