Having done your homework, and with your incredible intelligence and wisdom, you know that Dynamics NAV handles most of your non-negotiable must-haves out of the box. The only area where customization will be required is the quality management system, which keeps a track of your unique needs.
Working with your Dynamics NAV partner, you begin to define the detailed specifications for the QMS module that's built into NAV. Being confident of your own abilities (and the frugality of the management), you insisted to your Dynamics NAV partner that you would like to create the QMS system on your own and only involve them if there are some areas you cannot access.
On further analysis of the QMS system, the main functionalities required are obtained. They are as follows:
Every incident needs a unique number so it can be tracked
The customer needs to be associated with every incident
The vendor that supplied the goods, if applicable, needs to be tracked
The date of the interaction...