This book is directed at those people who lead and work in the world of public safety, where situations are emergent and decisions have to be made quickly and correctly. Whether you fight fire, respond to medical emergencies, manage the conflict of a domestic dispute, repair track for a major metropolitan transit system, care for a gunshot victim in an emergency room, defend the United States on foreign shores, or make sure that planes do not have mid-air collisions, my hope is that the information presented here will inspire you to see your organization and your personal commitment to “the job” in a new light.
The people who commit their lives to public service often think of their job as a calling, but it is human nature to be comfortable in our chosen routines. As you read this book, I invite you to do a 360 size-up on how you think of the job and of your life. Just as you size up an incident, mentally walk around to the Charlie side, that...