This chapter covered four major points. The first section was a justification of the use of metrics especially in the area of time management. This section listed the ten major purposes for the use of metrics.
The second point was an enumeration of metrics applicable to time management. These were classified under productivity and effectiveness, punctuality, organization and control, and efficiency. The metrics are:
Metrics Set 1 (Productivity and Effectiveness):
Productivity Index
Effectiveness
Quality
Depth of Incoming Tasks
Metrics Set 2 (Punctuality):
On-time Arrival
On-time Completion
Metrics Set 3 (Organization and Control):
Unanticipated Tasks
Metrics Set 4 (Efficiency):
Time Saved
Effort Efficiency
The third point was a list of data items that must be logged in order to calculate the previous metrics. The final point was about using the metrics to improve productivity, effectiveness, efficiency, punctuality, dependability, and quality.
In the next chapter, we will see the use of tools...