If self-confidence relates to the faith and assuredness in who we are, what happens if actions you take or things around you are not going so well? As human beings we tend to focus on, "what did I do," and that can be when our resilience suffers.

There are big setbacks and small setbacks in life. Sometimes there can be a terrible event and other times we have to know how to cope. When the economy is uncertain and global bad news catches our attention we can find ourselves caught in the negativity of the situation. That can spill over into everyday business situations.

We might become frustrated to a point of withdrawing if we are not able to have our voice heard in a meeting or even in a negotiation. Not being able to manage conflict over time with the same person...