Whether you are a manager, want to be a manager, or are looking to have more success in your everyday business communication, decide to take your listening to a next level. Having listened to this chapter you now:
Know the difference between listening and hearing
Have an understanding of at least ten habits of listening and your degree of using them for the betterment of listening effectiveness
Identified with specific benefits of listening that are most important for you
Have actionable steps for any of the ten habits that might get in your way of better listening
Can select from five introvert specific type ways to take your listening to a higher level of effectiveness
Know how listening gives specific benefits to different kinds of situations in relationships
Understand that being a better listener can get your voice heard more easily