Book Image

Redmine Cookbook

By : Shamasis Bhattacharya
Book Image

Redmine Cookbook

By: Shamasis Bhattacharya

Overview of this book

In a variety of online project management tools, Redmine markets itself as offering flexibility. Choosing the right management tool can mean the difference between the success and failure of a project. Flexible project management tools bend themselves to fit your needs, whether that’s communication regarding a simple project, or collaboration, or more complex project methodology such as SCRUM, or an issue-code relationship, or the need of different methodology for your project. Whether you are project manager or system administrator, this book provides valuable recipes to get the best possible performance out of your team, organization, infrastructure, and Redmine itself. Through a series of carefully crafted recipes covering the nitty-gritty of Redmine, you’ll be guided through the installation of Redmine, as well as how to fine-tune and customize your Redmine installation. Finally, we walk you through integrating Redmine with other softwares and databases like Tortoise SVN and Visual Studio and troubleshooting Redmine.
Table of Contents (17 chapters)
Redmine Cookbook
Credits
About the Author
About the Reviewer
www.PacktPub.com
Preface
Index

Using Redmine with ITIL


ITIL, an acronym for Information Technology Infrastructure Library, is a set of best practices for IT Service Management (ITSM). It is very similar to ISO 20000. ITIL describes processes, procedures, tasks, and checklists, which are not organization-specific and can be applied by an organization to establishing integration with the organization's strategy, delivering value, and maintaining a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement, and measure. It is often used to demonstrate compliance and to measure improvement.

Getting ready

Familiarize yourself with ITIL, read some ITIL books, or take courses, and see how your company can adopt ITIL.

How to do it…

Redmine can support ITIL within your organization at multiple points. Considering that ITIL covers the following:

  • Service Strategy

  • Service Design

  • Service Transition

  • Service Operation

  • Continuous Service Improvement

Redmine can find its role in many places...