The previous chapters were focused mainly on the technical side of Redmine, how to install and run it, and how to customize it. Assuming that you have already familiarized yourself with the bits and pieces of Redmine, this chapter focuses on how to get the most out of customizations and improve the performance of your team by focusing on management benefits, improved user experience, and business processes.
If you are a manager managing a team of software developers or support helpdesk crew, you may wonder how to improve team performance? The best way to improve the performance of a team is to motivate it, and Redmine should be used as a tool to motivate and boost team morale instead of strengthening control and using metrics for penalties. You should also motivate your teammates to come up with ideas on how the management process can be improved, which customizations can be applied to Redmine, and which plugins can help improve your business processes.