In Chapter 1, Planning Your JIRA Installation, we discussed the new JIRA 7, which was split into three separate applications called JIRA Core, JIRA Software, and JIRA Service Desk. In Chapter 6, Sample Implementation of Use Cases, we discussed some sample use cases of JIRA and in Chapter 4, Customizing JIRA for Test Management, we also looked at how JIRA can be customized for test management. Similarly, JIRA can also be configured for support requests, but in that case, only users who have a JIRA account can log in to raise requests. In cases where there is a need to have unlimited customers who can create tickets, JIRA Service Desk can be used. JIRA Service Desk does not impose any limit on the customers and it also comes with the standard features of a typical support and ticketing system.
Mastering JIRA 7 - Second Edition
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Mastering JIRA 7 - Second Edition
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Overview of this book
Atlassian JIRA 7 is an enterprise issue tracker system. One of its key strengths is its ability to adapt to the needs of an organization, ranging from building software products to managing your support issues.
This book provides a comprehensive explanation covering all three components of JIRA 7, such as JIRA Software, JIRA Core, and Jira Service Desk. It shows you how to master the key functionalities of JIRA and its customizations and useful add-ons, and is packed with real-world examples and use cases.
You will first learn how to plan for a JIRA 7 installation and fetch data. We cover JIRA reports in detail, which will help you analyze your data effectively. You can add additional features to your JIRA application by choosing one of the already built-in add-ons or building a new one to suit your needs.
Then you'll find out about implementing Agile methodologies in JIRA by creating Scrum and Kanban boards. We'll teach you how to integrate your JIRA Application with other tools such as Confluence, SVN, Git, and more, which will help you extend your application. Finally, we'll explore best practices and troubleshooting techniques to help you find out what went wrong and understand how to fix it.
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Table of Contents (25 chapters)
Mastering JIRA 7 - Second Edition
Credits
About the Author
Acknowledgements
About the Reviewer
www.PacktPub.com
Preface
Free Chapter
Planning Your JIRA Installation
Searching in JIRA
Reporting – Using Charts to Visualize the Data
Customizing JIRA for Test Management
Understanding Zephyr and its Features
Sample Implementation of Use Cases
User Management, Groups, and Project Roles
Configuring JIRA User Directories to Connect with LDAP, Crowd, and JIRA User Server
JIRA Add-On Development and Leveraging the REST API
Importing and Exporting Data in JIRA and Migrating Configuration
Working with Agile Boards in JIRA Software
JIRA Administration with ScriptRunner and the CLI Add-on
Database Access
Customizing Look, Feel, and Behavior
Implementing JIRA Service Desk
Integrating JIRA with Common Atlassian Applications and Other Tools
JIRA Best Practices
Customer Reviews