Jira Service Desk is the fastest growing Atlassian product because it makes it so easy for a help desk team to manage its work. So far in this book, we've been discussing various aspects of Jira. We've already covered Jira Core and Jira Software features by creating projects to understand how you and your team can use this intuitive tool to manage tasks and development activities. Jira Service Desk was built while keeping in mind customer satisfaction first and foremost, and making it very simple for any customer to raise and track their tickets in Jira Service Desk using a friendly customer portal; at the same time, technicians (also known as agents) work on those tickets using a familiar Jira interface.