Book Image

Jira Quick Start Guide

By : Ravi Sagar
Book Image

Jira Quick Start Guide

By: Ravi Sagar

Overview of this book

Jira is an issue tracker and project management system. With their latest release, the Jira team has now expanded their user base to agile teams as well as business teams. This book provides a comprehensive explanation covering all major components of Jira, including Jira Software, Jira Core, and Jira Service Desk. This book starts with an introduction to Jira's unique features and how it can be used as an issue-tracking tool. It will then teach you about how a new project is created by a Jira administrator, what responsibilities there are, and using correct and relevant schemes in your project. You will then learn how to configure project workflows and fields for project screens. You will understand the various permissions used in projects and the importance of project roles in Jira. Then, the book talks about the concepts of versions acting as milestones and using components when handling issues in your projects. It will then focus on analysing data using built-in reports and creating dashboards in Jira. At the end, it will discuss various best practices for users as well as project managers or project administrators.
Table of Contents (10 chapters)

Using Jira Service Desk

Congratulations on creating your first Jira Service Desk project! Although you can start using it out-of-the-box, we want to learn important aspects of it, starting with the customer portal, which is the web interface customers can use to raise tickets and reach out to you.

Customer portal

The most important purpose of the Service Desk application is to focus on a support request and ticketing system to cater to the requests of end users and customers. Using Jira, a simple project can be created to track issues and access can be given to customers, provided there're enough licenses; however, but in general, end users may not find it intuitive to log in to an issue tracker to raise their requests...