As we discussed when we talked about customers and vendors, you cannot delete products and services in QBO once you have created them; however, you can inactivate them. This will preserve the existing transactions and remove the product or service from the items list so it cannot be used in new transactions.
Follow these steps to inactivate a product or service in QuickBooks Online:
- Navigate to the Products and Services list by clicking on the gear icon and selecting Products and Services, as shown in the following screenshot:
- Scroll down the items list to the product (or service), click on the Edit button, and select Make inactive, as shown in the following screenshot:
Similar to customers and vendors, inactivating a product or service will remove it from selection for future transactions. However, the existing data will remain intact to ensure reports are accurate for tax and other reporting purposes.
To recap the steps covered...