Book Image

Automate Everyday Tasks in Jira

By : Gareth Cantrell
Book Image

Automate Everyday Tasks in Jira

By: Gareth Cantrell

Overview of this book

Atlassian Jira makes it easier to track the progress of your projects, but it can lead to repetitive and time-consuming tasks for teams. No-code automation will enable you to increase productivity by automating these tasks. Automate Everyday Tasks in Jira provides a hands-on approach to implementation and associated methodologies that will have you up and running and productive in no time. You will start by learning how automation in Jira works, along with discovering best practices for writing automation rules. Then you’ll be introduced to the building blocks of automation, including triggers, conditions, and actions, before moving on to advanced rule-related techniques. After you’ve become familiar with the techniques, you’ll find out how to integrate with external tools, such as GitHub, Slack, and Microsoft Teams, all without writing a single line of code. Toward the end, you’ll also be able to employ advanced rules to create custom notifications and integrate with external systems. By the end of this Jira book, you’ll have gained a thorough understanding of automation rules and learned how to use them to automate everyday tasks in Jira without using any code.
Table of Contents (16 chapters)
1
Section 1: Getting Started – the Basics
4
Section 2: Beyond the Basics
8
Section 3: Advanced Use Cases with Automation

Monitoring SLA compliance

SLAs are important metrics that are set to ensure that IT services are delivered within an agreed time period with respect to their priority and nature.

To maintain the agreed SLA compliance ratio of requests, we need to ensure that where possible, their priority is automatically increased when they are about to breach their SLA so that they gain a higher chance of their SLAs being met.

Additionally, this should be accompanied by appropriate notifications to the assigned agent, the service desk team, and the service desk manager, allowing for the appropriate response should the agent not be able to deliver a resolution with the SLA.

In this section, we will look at how to use automation rules to keep abreast of SLAs and how to manage requests when these are breached.

Let's look at an example by creating a rule to monitor the Time to first response SLA and notify the appropriate persons as applicable.

Creating a rule to monitor SLA breaches...