Book Image

Automate Everyday Tasks in Jira

By : Gareth Cantrell
Book Image

Automate Everyday Tasks in Jira

By: Gareth Cantrell

Overview of this book

Atlassian Jira makes it easier to track the progress of your projects, but it can lead to repetitive and time-consuming tasks for teams. No-code automation will enable you to increase productivity by automating these tasks. Automate Everyday Tasks in Jira provides a hands-on approach to implementation and associated methodologies that will have you up and running and productive in no time. You will start by learning how automation in Jira works, along with discovering best practices for writing automation rules. Then you’ll be introduced to the building blocks of automation, including triggers, conditions, and actions, before moving on to advanced rule-related techniques. After you’ve become familiar with the techniques, you’ll find out how to integrate with external tools, such as GitHub, Slack, and Microsoft Teams, all without writing a single line of code. Toward the end, you’ll also be able to employ advanced rules to create custom notifications and integrate with external systems. By the end of this Jira book, you’ll have gained a thorough understanding of automation rules and learned how to use them to automate everyday tasks in Jira without using any code.
Table of Contents (16 chapters)
1
Section 1: Getting Started – the Basics
4
Section 2: Beyond the Basics
8
Section 3: Advanced Use Cases with Automation

Automating common and repetitive tasks

There are a number of requests received daily by IT service desks that are repetitive and mundane, and that are prime candidates for automation.

By automating tasks, not only are you reducing the need for human intervention and potential errors during the completion of these tasks, but you are also enabling increased productivity for the end user by reducing the time taken to fulfill their request.

In this section, we will take a look at using automation to handle password resets, which is quite possibly one of the most common requests handled by service desks.

Let's look at an automation rule that will automatically reset a user password when the user raises a password reset request in the service desk.

Creating a rule to automatically reset passwords

Probably one of the more frequent and time-consuming tasks faced by IT service desks is the request to reset a user's password, making it a prime candidate for automation...