Book Image

Automate Everyday Tasks in Jira

By : Gareth Cantrell
Book Image

Automate Everyday Tasks in Jira

By: Gareth Cantrell

Overview of this book

Atlassian Jira makes it easier to track the progress of your projects, but it can lead to repetitive and time-consuming tasks for teams. No-code automation will enable you to increase productivity by automating these tasks. Automate Everyday Tasks in Jira provides a hands-on approach to implementation and associated methodologies that will have you up and running and productive in no time. You will start by learning how automation in Jira works, along with discovering best practices for writing automation rules. Then you’ll be introduced to the building blocks of automation, including triggers, conditions, and actions, before moving on to advanced rule-related techniques. After you’ve become familiar with the techniques, you’ll find out how to integrate with external tools, such as GitHub, Slack, and Microsoft Teams, all without writing a single line of code. Toward the end, you’ll also be able to employ advanced rules to create custom notifications and integrate with external systems. By the end of this Jira book, you’ll have gained a thorough understanding of automation rules and learned how to use them to automate everyday tasks in Jira without using any code.
Table of Contents (16 chapters)
1
Section 1: Getting Started – the Basics
4
Section 2: Beyond the Basics
8
Section 3: Advanced Use Cases with Automation

Summary

In this chapter, you learned how adding automations to Jira Service Management can improve the efficiency of your IT service desks, reducing the cost per ticket and improving overall user satisfaction.

We learned how categorizing and processing incoming requests early in the request life cycle can increase the response and resolution times of requests as human intervention is no longer required for triage, and we now understand how monitoring SLA compliance with appropriate escalations can help to stay on top of important issues.

Finally, we learned how using automation bots to perform common and repetitive tasks such as resetting a user's password can drastically improve both the time to resolve a request and the end user's productivity, as they no longer have to wait for a service agent to manually perform the tasks.

By using the skills learned in this chapter and applying them to more processes within your service desk, you will not only enable your service...