Book Image

Supercharge your Slack Productivity

By : Moshe Markovich
Book Image

Supercharge your Slack Productivity

By: Moshe Markovich

Overview of this book

Slack is an online communication tool that allows workplace teams to collaborate efficiently, effectively, and securely. It’s the leading channel-based messaging platform used by millions to align their teams, unify their systems, and drive their businesses forward. As a developer, you can use Slack to create tools such as bots that handle and maintain routine and time-consuming tasks. If you’re looking to set up a Slack workplace or build a Slack bot or app, this is the book for you. In this book, you’ll explore scenarios that show you how to set up a Slack workplace, build a Slack bot, or integrate your favorite tools. You’ll also learn how Slack can help you create a more collaborative, efficient, and coordinated work environment from any location. As you advance through the chapters, you'll find out how to manage your tasks and boost your business productivity by automating the trivial tasks. You'll also cover more advanced features such as using a Slack bot to complete tasks, including automating message responses and accessing personal reminders. By the end of this Slack book, you'll have learned how to use Slack effectively to communicate with your team and build bots and have gained a solid understanding of how the platform can help you to progress in your industry.
Table of Contents (17 chapters)
1
Section 1: Slack Overview
7
Section 2: How to Use Third-Party Applications and Bots
12
Section 3: How to Build Your Own Bots

Slack communication with clients and customers

Customers and clients, while not necessarily direct members of your workspace, are an equally critical cog in the overall machine of your company. They are your product's audience and their input and feedback are imperative to your organization's success. That's why it's important to prioritize speaking to them one on one, even in your Slack workspace. In this section, we will take a look at some tips on how to manage clients in Slack.

Tips for how to manage your clients in Slack

There are many ways you can go about managing your clients, which will vary from business to business. You can choose to respond to clients directly, one on one, or you can set up threads or channels to create a designated space for feedback. To help you find the right process for your team, here are a few tips on how to manage your clients in Slack:

  • Set up a private channel for each customer: Especially for business-to-business...