Book Image

Supercharge your Slack Productivity

By : Moshe Markovich
Book Image

Supercharge your Slack Productivity

By: Moshe Markovich

Overview of this book

Slack is an online communication tool that allows workplace teams to collaborate efficiently, effectively, and securely. It’s the leading channel-based messaging platform used by millions to align their teams, unify their systems, and drive their businesses forward. As a developer, you can use Slack to create tools such as bots that handle and maintain routine and time-consuming tasks. If you’re looking to set up a Slack workplace or build a Slack bot or app, this is the book for you. In this book, you’ll explore scenarios that show you how to set up a Slack workplace, build a Slack bot, or integrate your favorite tools. You’ll also learn how Slack can help you create a more collaborative, efficient, and coordinated work environment from any location. As you advance through the chapters, you'll find out how to manage your tasks and boost your business productivity by automating the trivial tasks. You'll also cover more advanced features such as using a Slack bot to complete tasks, including automating message responses and accessing personal reminders. By the end of this Slack book, you'll have learned how to use Slack effectively to communicate with your team and build bots and have gained a solid understanding of how the platform can help you to progress in your industry.
Table of Contents (17 chapters)
1
Section 1: Slack Overview
7
Section 2: How to Use Third-Party Applications and Bots
12
Section 3: How to Build Your Own Bots

Utilizing Slack for support teams

Support teams vary in every organization, whether it is their entire job description or an additional factor that plays into their day-to-day work. No matter the makeup of the group, your support team is critical to your customer satisfaction and therefore, a critical part of your company. As we've mentioned, for any group that has an effect on your organization, support teams have a right to be a part of the conversation in your workspace, as any customer could. To communicate with your customers without leaving Slack, say it with me, we create a shared channel.

Creating a specified support channel is similar to designating a channel for your customer/client interactions. Name the channel appropriately so that members know the purpose and invite your support team and clients to work together in their new collaboration space. After they're included in your workspace, develop a set of guidelines to follow in regards to style, how often...