Book Image

Implementing Order to Cash Process in SAP

By : Chandrakant Agarwal
Book Image

Implementing Order to Cash Process in SAP

By: Chandrakant Agarwal

Overview of this book

Using different SAP systems in an integrated way to gain maximum benefits while running your business is made possible by this book, which covers how to effectively implement SAP Order to Cash Process with SAP Customer Relationship Management (CRM), SAP Advanced Planning and Optimization (APO), SAP Transportation Management System (TMS), SAP Logistics Execution System (LES), and SAP Enterprise Central Component (ECC). You’ll understand the integration of different systems and how to optimize the complete Order to Cash Process with mySAP Business Suite. With the help of this book, you'll learn to implement mySAP Business Suite and understand the shortcomings in your existing SAP ECC environment. As you advance through the chapters, you'll get to grips with master data attributes in different SAP environments and then shift focus to the Order to Cash cycle, including order management in SAP CRM, order fulfillment in SAP APO, transportation planning in SAP TMS, logistics execution in SAP LES, and billing in SAP ECC. By the end of this SAP book, you'll have gained a thorough understanding of how different SAP systems work together with the Order to Cash process.
Table of Contents (15 chapters)

Business transactions in SAP CRM

SAP CRM's core functions are marketing, sales, and service. This chapter is focused on sales and the functions that are required to create sales quotations and sales orders successfully to process the whole order to cash cycle.

Figure 6.2 shows the high-level business processes in the areas of marketing, sales, and service in SAP CRM:

Figure 6.2 – Business processes in SAP CRM

Figure 6.2 – Business processes in SAP CRM

Lead generation and opportunity creation are pre-sales processes, followed by the sales quotation, sales contract, and sales orders creation processes.

Once the product is shipped out to the customer, the customer may call back due to any product-related issues pertaining to quality, damage, being short shipped, and so on, to create a complaint.

The design and structure of business transactions

Like SAP ECC, business transactions in SAP CRM comprise header data and item data. Header data is governed by the transaction type...