Book Image

Automating Salesforce Marketing Cloud

By : Greg Gifford, Jason Hanshaw
Book Image

Automating Salesforce Marketing Cloud

By: Greg Gifford, Jason Hanshaw

Overview of this book

Salesforce Marketing Cloud (SFMC) allows you to use multiple channels and tools to create a 1:1 marketing experience for your customers and subscribers. Through automation and helper tasks, you can greatly increase your productivity while also reducing the level of effort required in terms of volume and frequency. Automating Salesforce Marketing Cloud starts by discussing what automation is generally and then progresses to what automation is in SFMC. After that, you’ll focus on how to perform automation inside of SFMC all the way to fully running processes and capabilities from an external service. Later chapters explore the benefits and capabilities of automation and having an automation mindset both within and outside of SFMC. Equipped with this knowledge and example code, you'll be prepared to maximize your SFMC efficiency. By the end of this Salesforce book, you’ll have the skills you need to build automation both inside and outside of SFMC, along with the knowledge for using the platform optimally.
Table of Contents (20 chapters)
1
Section 1: Automation Theory and Automations in SFMC
5
Section 2: Optimizing Automation inside of SFMC
11
Section 3: Optimizing the Automation of SFMC from External Sources
17
Section 4: Conclusion

Salesforce Marketing Cloud

Salesforce Marketing Cloud (SFMC) is a Salesforce platform that concentrates on multi-channel messaging and 1:1 customer journeys. Marketing Cloud originated back in December of 2000, then called ExactTarget. This tool was originally focused solely on email marketing messaging only and started fairly small and simple. From its beginning as ExactTarget down to the current Salesforce-owned iteration, Marketing Cloud has gone through many forms and changed direction more than once.

The ExactTarget years

The platform slowly grew as time went on as it was a stable and versatile option with customer service that was above and beyond what was offered elsewhere. ExactTarget became a hit and continually grew and grew year by year. In late 2009, ExactTarget went international and established an office in London.

Through this powerful forward momentum, ExactTarget was able to purchase Pardot and iGoDigital among others in 2012 – increasing revenue and...