Book Image

Implementing Microsoft Dynamics 365 Customer Engagement

By : Mahender Pal
Book Image

Implementing Microsoft Dynamics 365 Customer Engagement

By: Mahender Pal

Overview of this book

Microsoft Dynamics 365 for Customer Engagement (CE) is one of the leading customer relationship management (CRM) solutions that help companies to effectively communicate with their customers and allows them to transform their marketing strategies. Complete with detailed explanations of the essential concepts and practical examples, this book will guide you through the entire life cycle of implementing Dynamics 365 CE for your organization or clients, and will help you avoid common pitfalls while increasing efficiency at every stage of the project. Starting with the foundational concepts, the book will gradually introduce you to Microsoft Dynamics 365 features, plans, and products. You’ll learn various implementation strategies and requirement gathering techniques, and then design the application architecture by converting your requirements into technical and functional designs. As you advance, you’ll learn how to configure your CRM system to meet your organizational needs, customize Dynamics 365 CE, and extend its capabilities by writing client-side and server-side code. Finally, you’ll integrate Dynamics 365 CE with other applications and explore its business intelligence capabilities. By the end of this Microsoft Dynamics 365 book, you’ll have gained an in-depth understanding of all the key components necessary for successful Dynamics 365 CE implementation.
Table of Contents (14 chapters)

Debugging plugin code

Let's say that, in our plugin, we have misspelled some of the field names or we are getting some other exception and we want to debug our plugin. We can take the following steps to debug our plugin:

  1. Install the profiler in our organization by clicking on the Install Profiler button in the plugin registration tool.
  2. Once the profiler has been installed, select the number 1 shown in the following screenshot and click on Start Profiling, as shown in the following screenshot under number 2:
  1. Keep the default settings on the profiling dialog and click on Ok.
  2. Now, try to execute your logic; for example, we registered our plugin upon account creation. When we try to create an account, it will generate a log file with the error details and will store it under the Plugin Profile entity.
  3. You can verify log recording in Dynamics 365 CE from Advanced Find by getting...