Book Image

Jira 8 Administration Cookbook - Third Edition

By : Patrick Li
Book Image

Jira 8 Administration Cookbook - Third Edition

By: Patrick Li

Overview of this book

Jira is a project management tool used widely by organizations to plan, track, and release software. Jira administrators are at the heart of these processes and need to know how to successfully administer and customize Jira offerings. This updated Jira 8 Administration Cookbook demonstrates how to efficiently work with Jira Core and Jira Service Desk. The book starts with a variety of recipes to help you manage users and workflows. You'll learn how to set up custom forms and capture important data with custom fields and screens. Next, you'll gain insights into the latest email capabilities, which will assist you with everything from managing outgoing email rules to processing incoming emails for automated issue creation. Later, you'll be guided through running scripts to automate tasks, getting easy access to logs, and even working with tools to troubleshoot problems. The book will also ensure you understand how to integrate Jira with Slack, set up SSO with Google, and delegate administrator permissions. Finally, a dedicated section on Jira Service Desk will enable you to set up and customize your own support portal, work with internal teams to solve problems, and achieve optimized services with Service Level Agreement (SLA). By the end of this book, you'll have the skills you need to extend and customize your Jira implementation effectively.
Table of Contents (11 chapters)

Jira Workflows

Workflows are one of the core and most powerful features in Jira. They control how issues in Jira move from one stage to another as they are being worked on, sometimes being re-assigned to other users and capturing additional information during the process. For this reason, workflows can be thought of as the life cycle of issues.

Unlike many other systems, Jira allows you to create your own workflows to resemble the work processes you may already have in your organization. This is a good example of how Jira is able to adapt to your needs without you having to change the way you work.

In this chapter, we will learn not only about how to create workflows with the new workflow designer, but also how to use workflow components, such as conditions and validators, to add additional behavior to your workflows. We will also look at the many different apps that are available...