Book Image

Jira 8 Administration Cookbook - Third Edition

By : Patrick Li
Book Image

Jira 8 Administration Cookbook - Third Edition

By: Patrick Li

Overview of this book

Jira is a project management tool used widely by organizations to plan, track, and release software. Jira administrators are at the heart of these processes and need to know how to successfully administer and customize Jira offerings. This updated Jira 8 Administration Cookbook demonstrates how to efficiently work with Jira Core and Jira Service Desk. The book starts with a variety of recipes to help you manage users and workflows. You'll learn how to set up custom forms and capture important data with custom fields and screens. Next, you'll gain insights into the latest email capabilities, which will assist you with everything from managing outgoing email rules to processing incoming emails for automated issue creation. Later, you'll be guided through running scripts to automate tasks, getting easy access to logs, and even working with tools to troubleshoot problems. The book will also ensure you understand how to integrate Jira with Slack, set up SSO with Google, and delegate administrator permissions. Finally, a dedicated section on Jira Service Desk will enable you to set up and customize your own support portal, work with internal teams to solve problems, and achieve optimized services with Service Level Agreement (SLA). By the end of this book, you'll have the skills you need to extend and customize your Jira implementation effectively.
Table of Contents (11 chapters)

Using common transitions

Often, you will have transitions that need to be made available from several different statuses in a workflow, such as the Resolve and Close transitions. In other words, these are transitions that have a common destination status but many different originating statuses.

To help you simplify the process of creating these transitions, Jira lets you reuse an existing transition as a common transition if it has the same destination status.

Common transitions are transitions that have the same destination status but different originating statuses.

A common transition has an additional advantage of ensuring that transition screens and other relevant configurations, such as validators, will stay consistent. Otherwise, you will have to constantly check the various transitions every time you make a change to one of them.

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