Book Image

Jira 8 Administration Cookbook - Third Edition

By : Patrick Li
Book Image

Jira 8 Administration Cookbook - Third Edition

By: Patrick Li

Overview of this book

Jira is a project management tool used widely by organizations to plan, track, and release software. Jira administrators are at the heart of these processes and need to know how to successfully administer and customize Jira offerings. This updated Jira 8 Administration Cookbook demonstrates how to efficiently work with Jira Core and Jira Service Desk. The book starts with a variety of recipes to help you manage users and workflows. You'll learn how to set up custom forms and capture important data with custom fields and screens. Next, you'll gain insights into the latest email capabilities, which will assist you with everything from managing outgoing email rules to processing incoming emails for automated issue creation. Later, you'll be guided through running scripts to automate tasks, getting easy access to logs, and even working with tools to troubleshoot problems. The book will also ensure you understand how to integrate Jira with Slack, set up SSO with Google, and delegate administrator permissions. Finally, a dedicated section on Jira Service Desk will enable you to set up and customize your own support portal, work with internal teams to solve problems, and achieve optimized services with Service Level Agreement (SLA). By the end of this book, you'll have the skills you need to extend and customize your Jira implementation effectively.
Table of Contents (11 chapters)

Preventing issue updates in selected statuses

By default, when an issue is in the Closed status, it cannot be updated. It is a good practice to make issues read-only when they are in a status that signifies logical completion.

In this recipe, we will make sure that, when an issue is moved to the Frozen status, it can no longer be updated until it is moved back to the Open status.

How to do it...

Perform the following steps to make an issue read-only when it is in the Frozen status:

  1. Select and edit the workflow to update.
  2. Select the Frozen workflow status.
  3. Click on the Properties link from the panel on the right-hand side.
  4. Enter jira.issue.editable for Property Key and false into Property Value, and click on Add.
  5. Click on...