Book Image

Jira 8 Administration Cookbook - Third Edition

By : Patrick Li
Book Image

Jira 8 Administration Cookbook - Third Edition

By: Patrick Li

Overview of this book

Jira is a project management tool used widely by organizations to plan, track, and release software. Jira administrators are at the heart of these processes and need to know how to successfully administer and customize Jira offerings. This updated Jira 8 Administration Cookbook demonstrates how to efficiently work with Jira Core and Jira Service Desk. The book starts with a variety of recipes to help you manage users and workflows. You'll learn how to set up custom forms and capture important data with custom fields and screens. Next, you'll gain insights into the latest email capabilities, which will assist you with everything from managing outgoing email rules to processing incoming emails for automated issue creation. Later, you'll be guided through running scripts to automate tasks, getting easy access to logs, and even working with tools to troubleshoot problems. The book will also ensure you understand how to integrate Jira with Slack, set up SSO with Google, and delegate administrator permissions. Finally, a dedicated section on Jira Service Desk will enable you to set up and customize your own support portal, work with internal teams to solve problems, and achieve optimized services with Service Level Agreement (SLA). By the end of this book, you'll have the skills you need to extend and customize your Jira implementation effectively.
Table of Contents (11 chapters)

Deactivating a user

Once a user has created an issue or comment, Jira will not allow you to delete the user. In fact, deactivating a user is usually a better approach than deleting the user completely. Once the user is deactivated, the user cannot log in to Jira, and this will not count toward your license count.

You cannot deactivate a user when you are using external user-management systems, such as LDAP or Crowd from Jira—you need to do so from the user-management system of the source.

How to do it...

Go through the following steps to deactivate a user:

  1. Navigate to Administration > User management > Users.
  2. Click on the Edit link for the user that is to be deactivated.
  3. Uncheck the Active option.
  4. Click on the...