Book Image

Jira 8 Administration Cookbook - Third Edition

By : Patrick Li
Book Image

Jira 8 Administration Cookbook - Third Edition

By: Patrick Li

Overview of this book

Jira is a project management tool used widely by organizations to plan, track, and release software. Jira administrators are at the heart of these processes and need to know how to successfully administer and customize Jira offerings. This updated Jira 8 Administration Cookbook demonstrates how to efficiently work with Jira Core and Jira Service Desk. The book starts with a variety of recipes to help you manage users and workflows. You'll learn how to set up custom forms and capture important data with custom fields and screens. Next, you'll gain insights into the latest email capabilities, which will assist you with everything from managing outgoing email rules to processing incoming emails for automated issue creation. Later, you'll be guided through running scripts to automate tasks, getting easy access to logs, and even working with tools to troubleshoot problems. The book will also ensure you understand how to integrate Jira with Slack, set up SSO with Google, and delegate administrator permissions. Finally, a dedicated section on Jira Service Desk will enable you to set up and customize your own support portal, work with internal teams to solve problems, and achieve optimized services with Service Level Agreement (SLA). By the end of this book, you'll have the skills you need to extend and customize your Jira implementation effectively.
Table of Contents (11 chapters)

Integrations with Jira

Organizations are adopting more and more IT applications, both on-premises and through cloud-based applications, in order to support their various business functions. As today's world is becoming more and more interconnected, these applications need to be similarly interlinked. Business functions often need to work together in order to achieve the desired outcome more efficiently. For this reason, the ability to integrate Jira with other applications has become ever more important.

You can integrate applications with Jira in many ways, both when reaching out to obtain data from other systems and when allowing other systems to access Jira's own data. Jira comes with support to integrate with other Atlassian applications and a number of other popular cloud applications, such as GitHub. Other than the integration supported out of the box, there are...