Book Image

Jira 8 Administration Cookbook - Third Edition

By : Patrick Li
Book Image

Jira 8 Administration Cookbook - Third Edition

By: Patrick Li

Overview of this book

Jira is a project management tool used widely by organizations to plan, track, and release software. Jira administrators are at the heart of these processes and need to know how to successfully administer and customize Jira offerings. This updated Jira 8 Administration Cookbook demonstrates how to efficiently work with Jira Core and Jira Service Desk. The book starts with a variety of recipes to help you manage users and workflows. You'll learn how to set up custom forms and capture important data with custom fields and screens. Next, you'll gain insights into the latest email capabilities, which will assist you with everything from managing outgoing email rules to processing incoming emails for automated issue creation. Later, you'll be guided through running scripts to automate tasks, getting easy access to logs, and even working with tools to troubleshoot problems. The book will also ensure you understand how to integrate Jira with Slack, set up SSO with Google, and delegate administrator permissions. Finally, a dedicated section on Jira Service Desk will enable you to set up and customize your own support portal, work with internal teams to solve problems, and achieve optimized services with Service Level Agreement (SLA). By the end of this book, you'll have the skills you need to extend and customize your Jira implementation effectively.
Table of Contents (11 chapters)

Jira Troubleshooting and Administration

In the previous chapters, we looked at Jira's different customization options. As we have seen, Jira can be a complex system, especially as the number of customizations increases. This can be a headache for administrators when users run into problems and require support.

In this chapter, we will how learn to use tools for troubleshooting Jira configuration issues that easily pinpoint the cause of the problem. We will also look at other tools that can help you, as an administrator, to be more efficient at diagnosing and fixing issues, as well as supporting your users.

In this chapter, we will cover the following recipes:

  • Troubleshooting notifications
  • Troubleshooting permissions
  • Troubleshooting field configurations
  • Running Jira in safe mode
  • Importing data from other issue trackers
  • Automating tasks in Jira
  • Running scripts in Jira
  • Switching...