Power Virtual Agents chatbots are chatbots powered by artificial intelligence (AI) that allow users to focus on more complex and higher-value work while the chatbots themselves handle simple repetitive interactions. As with Chapter 18, AI Builder, you do not need to be a data scientist or even a developer to create chatbots using Power Virtual Agents.
Power Virtual Agents chatbots interact with customers and employees, answer questions, and provide information. You can deploy Power Virtual Agents chatbots to multiple channels, including your own website, Facebook, and Microsoft Teams.
Microsoft provides an alternative method for building chatbots using Azure Bot Service. The principal difference is that Azure Bot Service uses C# or Node.js to create your bot, while Power Virtual Agents follows the no-code approach of the Power Platform.
In this section, we will look at the scenarios and use cases for Power Virtual Agents...