Channels are the places where your chatbot can be accessed. The channels that you can select include the following:
- Website
- Microsoft Teams
- Slack
To configure a channel, click on Manage in the left-hand navigation and then select Channels. You will see a screen similar to the following:
Figure 15.5 – Channels
The configuration for each channel depends on how that service operates. Clicking on Custom website will generate some embed code that you can add to your website pages. Clicking on the Slack channel generates the IDs you'll need to enter in the Slack application. For Facebook, you need to get the respective IDs and secrets from Facebook and add those details to the Power Virtual Agents portal.
Next, we'll learn how to add a bot to a Microsoft Teams channel.