Book Image

Robotic Process Automation Projects

By : Nandan Mullakara, Arun Kumar Asokan
Book Image

Robotic Process Automation Projects

By: Nandan Mullakara, Arun Kumar Asokan

Overview of this book

Robotic Process automation helps businesses to automate monotonous tasks that can be performed by machines. This project-based guide will help you progress through easy to more advanced RPA projects. You’ll learn the principles of RPA and how to architect solutions to meet the demands of business automation, along with exploring the most popular RPA tools - UiPath and Automation Anywhere. In the first part, you’ll learn how to use UiPath by building a simple helpdesk ticket system. You’ll then automate CRM systems by integrating Excel data with UiPath. After this, the book will guide you through building an AI-based social media moderator using Google Cloud Vision API. In the second part, you’ll learn about Automation Anywhere's latest Cloud RPA platform (A2019) by creating projects such as an automated ERP administration system, an AI bot for order and invoice processing, and an automated emergency notification system for employees. Later, you’ll get hands-on with advanced RPA tasks such as invoking APIs, before covering complex concepts such as Artificial Intelligence (AI) and machine learning in automation to take your understanding of RPA to the next level. By the end of the book, you’ll have a solid foundation in RPA with experience in building real-world projects.
Table of Contents (14 chapters)

CRM preparation

As shown in the preceding diagram, we will be updating the customer information in the Apptivo CRM application. So, let's add a few customers so that we can update their information: 

  1. Log into Apptivo (apptivo.com). If this is your first time on the site, please sign up using the appropriate option.
  2. Once you've logged in, go to the CRM menu option and select Customers.
  3. Within the CUSTOMERS tab, use the Create option to create our customers, as shown in the following screenshot:

For now, we will only enter the names of the customers. We will update their information from a lookup site. 

Let's add three customers called Amazon, Salesforce, and Uber. You can play around with other companies as well, but I suggest that you stick to these company names so that it's easier for you to step through the project creation process. It is important to have customer names that exist on our lookup site, that is, Crunchbase.com.

Please ensure...