Book Image

Microsoft Dynamics NAV 2009 Application Design

By : Marije Brummel
Book Image

Microsoft Dynamics NAV 2009 Application Design

By: Marije Brummel

Overview of this book

Dynamics NAV 2009 is an Enterprise Resource Planning (ERP) software product from Microsoft that can be used for variety of business needs. It is part of the Microsoft Dynamics family, and intended to assist with finance, manufacturing, Customer Relationship Management, supply chains, analytics, and electronic commerce for small and medium-sized enterprises. This book is a focused tutorial on Microsoft Dynamics NAV application development, so you can develop complete applications and not just application outlines. It will show NAV developers how to create different kinds of applications. Different kinds of application are vital in different industries like fashion, automobile, retail, books (education), and other industries. It starts off by introducing the supply chain that you will be using throughout the book. You will implement the Microsoft Dynamics NAV ERP suite and learn how it is set up and customized for various industries. You will be able to customize Dynamics NAV to suit the different aspects of a business such as Financial Management, Relationship Management, Production, Jobs, Trade, Storage, Logistics, and so on. The book will take you through these Microsoft-designed application features and show you how to customize and extend them safely. Thus, you will be able to create a structure of your own in Microsoft Dynamics NAV.
Table of Contents (13 chapters)
Preface
11
Thank you for buying Microsoft Dynamics NAV 2009 Application Design

Summary

In this chapter, we took a deep dive into the Microsoft Dynamics NAV Relationship Management functionality. We learned how it is integrated with the ERP part of the system.

Relationship management can be very useful to analyze sales data. With profiles, we can filter on turnover and profit figures and use them in segments.

Interaction Log Entries allow us to keep track of all the contact moments with the people we do business with.

Outlook integration can be used for sales people to work remotely and synchronize with the system.

Campaigns and opportunities help us to keep track of the quote process and improve our sales working and make it more efficient.

Lastly, we looked at some common requirements for changing the relationship management system to our company's specific requirements.

In the next chapters, we will look at the ERP part of Microsoft Dynamics NAV starting with the Production process in Chapter 5 and Trade in Chapter 6.