Book Image

The Cloud Adoption Playbook

By : Moe Abdula, Ingo Averdunk, Roland Barcia, Kyle Brown, Ndu Emuchay
Book Image

The Cloud Adoption Playbook

By: Moe Abdula, Ingo Averdunk, Roland Barcia, Kyle Brown, Ndu Emuchay

Overview of this book

As cloud technologies continue to challenge the fundamental understanding of how businesses work, smart companies are moving quickly to adapt to a changing set of rules. Adopting the cloud requires a clear roadmap backed by use cases, grounded in practical real-world experience, to show the routes to successful adoption. The Cloud Adoption Playbook helps business and technology leaders in enterprise organizations sort through the options and make the best choices for accelerating cloud adoption and digital transformation. Written by a team of IBM technical executives with a wealth of real-world client experience, this book cuts through the hype, answers your questions, and helps you tailor your cloud adoption and digital transformation journey to the needs of your organization.
Table of Contents (17 chapters)
Free Chapter
1
Cover
2
Title Page
3
Foreword
16
Index
17
End User License Agreement

Why Design Thinking Is the Missing Link

We believe that your software development process must begin with the simple assumption that the customer experience is critical. If an organization wants to be successful with its web presence, it needs to make the experience of every customer as pleasant and easy as possible. A world-class customer experience is important not only for customer satisfaction, but also for gaining and retaining customers and increasing revenue. What’s more, the customer experience (or lack thereof) is often a strong indicator of how well the stakeholders are aligned, particularly the business unit and the team that implements the software. We believe that alignment is critical to building software that not only works as intended, but also meets the needs of the business in a meaningful way.

To fully embrace this principle, we strongly recommend adopting IBM Design Thinking2 as a way of ensuring that all development is truly customer-centric and that everyone...