Book Image

The Cloud Adoption Playbook

By : Moe Abdula, Ingo Averdunk, Roland Barcia, Kyle Brown, Ndu Emuchay
Book Image

The Cloud Adoption Playbook

By: Moe Abdula, Ingo Averdunk, Roland Barcia, Kyle Brown, Ndu Emuchay

Overview of this book

As cloud technologies continue to challenge the fundamental understanding of how businesses work, smart companies are moving quickly to adapt to a changing set of rules. Adopting the cloud requires a clear roadmap backed by use cases, grounded in practical real-world experience, to show the routes to successful adoption. The Cloud Adoption Playbook helps business and technology leaders in enterprise organizations sort through the options and make the best choices for accelerating cloud adoption and digital transformation. Written by a team of IBM technical executives with a wealth of real-world client experience, this book cuts through the hype, answers your questions, and helps you tailor your cloud adoption and digital transformation journey to the needs of your organization.
Table of Contents (17 chapters)
Free Chapter
1
Cover
2
Title Page
3
Foreword
16
Index
17
End User License Agreement

9
Service Management and Operations

Independent of where applications run — in traditional IT data centers or in the cloud — they must be managed to ensure availability, security, and adequate quality of service for the users of the applications.

Service Management and Operations is the discipline that designs, delivers, and manages the functions necessary to use information technology within an organization. Service Management is a mature and well-defined function, often aligned with the de facto industry standard IT infrastructure library (ITIL).

And here lies the problem: How can a process-heavy, mature operations team evolve to support modern Agile and cloud-oriented approaches? This is what we will discuss in this chapter.