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Book Overview & Buying
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Table Of Contents
The Cloud Adoption Playbook
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Cloud service management and operations (CSMO) redefines traditional service management to better fit the need for cloud while bridging to traditional approaches to service management, such as the IT infrastructure library (ITIL).
Service management encompasses all the operational aspects of applications and services. After an application is pushed to production, it must be managed, which includes monitoring to ensure availability and performance according to SLAs and SLOs. This management also includes aspects such as capacity management, compliance, resiliency, and scalability.
As methods of developing, testing, and releasing new functions become more agile, service management must transform to support this paradigm shift. The transformation has implications in various areas:
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