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Book Overview & Buying
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Table Of Contents
The Cloud Adoption Playbook
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Transitioning to a cloud-oriented service management solution can be quite disruptive. A good starting point for the transformation is looking at changes in roles and responsibilities and in the organizational structure.
When you move toward adopting the cloud, certain activities are no longer required, because the service provider handles those tasks. In a Platform as a Service (PaaS) environment, for example, the installation and maintenance of a database is performed by the PaaS provider. Another characteristic is that many operational activities are automated to meet high availability and reliability needs in a cost-effective way.
Although some activities are no longer required, the remaining activities are performed in a slightly different and more Agile way. We describe a few of these changing roles in the following sections.
One critical requirement is service availability, which means that a service needs to be restored as...
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