Book Image

CompTIA A+ Complete Practice Tests: Exam Core 1 220-1001 and Exam Core 2 220-1002 - Second Edition

By : Jeff T. Parker, Quentin Docter
Book Image

CompTIA A+ Complete Practice Tests: Exam Core 1 220-1001 and Exam Core 2 220-1002 - Second Edition

By: Jeff T. Parker, Quentin Docter

Overview of this book

The CompTIA A+ certification is the most popular entry-level IT certification, with over 1 million A+ certified professionals to date. A+ certification is a crucial step in your IT career. Many businesses require this accreditation when hiring computer technicians or validating the skills of current employees. CompTIA A+ Complete Practice Tests, Second Edition is an indispensable part of any study plan for A+ certification. It enables you to hone your test-taking skills, focus on challenging areas, and be thoroughly prepared to ace the exam and earn your A+ certification. The book presents nine unique practice tests and two 90-question bonus tests covering all the objective domains for both the 220-1001 and 220-1002 exams. Comprehensive coverage of every essential exam topic ensures that you will know what to expect on the exam day. Over 1200 practice questions on topics including hardware, networking, mobile devices, operating systems and procedures, troubleshooting, and more, enable you to assess your performance and gain the confidence you need to pass the exam with flying colors. By the end of the book, you would have thoroughly prepared for the A+ certification and will be confident to ace the exam.
Table of Contents (12 chapters)

Chapter 8
Software Troubleshooting


  • 3.1 Given a scenario, troubleshoot Microsoft Windows OS problems.
    • Common symptoms
      • Slow performance
      • Limited connectivity
      • Failure to boot
      • No OS found
      • Application crashes
      • Blue screens
      • Black screens
      • Printing issues
      • Services fail to start.
      • Slow bootup
      • Slow profile load
    • Common solutions
      • Defragment the hard drive.
      • Reboot.
      • Kill tasks.
      • Restart services.
      • Update network settings.
      • Reimage/reload OS.
      • Roll back updates.
      • Roll back devices drivers.
      • Apply updates.
      • Repair application.
      • Update boot order.
      • Disable Windows services/applications.
      • Disable application startup.
      • Safe boot
      • Rebuild Windows profiles.
  • 3.2 Given a scenario, troubleshoot and resolve PC security issues.
    • Common symptoms
      • Pop-ups
      • Browser redirection
      • Security alerts
      • Slow performance
      • Internet connectivity issues
      • PC/OS lockup
      • Application crash
      • OS updates failures
      • Rogue antivirus
      • Spam
      • Renamed system files...